Warranty Information

At Mountainside Wood Products we strive to exceed our customers’ expectations in quality and craftsmanship. Therefore, we warrant our products to be free of defects whether in material or workmanship for a period of one year from the date of shipment. Warping of 1/8″ on doors up to 25″ wide x 48″ high and 1/4″ on doors up to 25″ wide x 72″ high is not considered a defect. One piece items may have a warping tolerance of 1/8″ up to 12″ wide x 24″ high and 1/4″ for items up to 24″ wide and 36″ high. All one piece items exceeding these measurements will not be warranted against warping.

While offering polish sanding to our customers, it is the customer’s responsibility to lightly buff each piece prior to finishing. This insures a consistent sanding across the entire surface of the cabinet.

It is NOT recommended to paint mitered doors. When painted, the natural movement which occurs in a mitered joint will cause the finish to crack at the joint. We will not warrant any painted miter door due to expansion and contraction at the joints.

Mountainside Wood Products is not responsible for damages caused by improper handling, prolonged storage, assembly, finishing or installation caused by the customer. Upon receiving the damaged product, we will inspect the item and replace it free of charge if we arc responsible for the defect.

Mountainside Wood Products may choose not to warrant certain specialty items requested by the customer.